Thursday, September 10, 2009
Retail - a place where school students, uni students, mums, semi-retired workers will work to pay off their weekly expenses. Having worked in pharmacy, fashion and fast food, I've met some interesting customers in my line of work.
Some customers are rude. Some think you should wait for them 24/7 and not to mention throwing bags, shoes and scarves around - and you have to pick up things while they check out other products. Some customers aren't polite. While others won't speak to you in the same manner as they would to their mates because they think you must be really dumb.
You see some of the outrageous ways customers will do to exchange for their purchases. I'll share you one of my experiences:
At one of the shoe stores I previously worked at, a customer wanted to return a pair of heels. I opened the box and a strong acetonic smell hit my nose. I held the pair of heels in my hand, and had black paint on my hands and arms.
"I'm sorry, I can't refund this. You have tampered with the shoes, so we can't take it back."
"Oh no, it's always been like this. I find the soles of the heels are losing colour at a rapid rate".
"You have painted the soles of the shoes. I can't give you a refund because you've damaged the heels".
"You bitch! I want to speak to the manager now!"
I tried to keep a straight face, even though deep down I wanted to rip the customer's hair out.
My manager steps in, seeing the trouble brewing for the back room.
"What's the problem?"
"That bitch won't let me have a refund on the shoes!"
The manager inspects the shoes,
"I'm sorry you can't refund these heels. You have painted the soles of the heels, not to mention, it's still wet".
The customer grudgingly accepts the manager's answer, places the pair of heels in the box, and walks out.
Has anyone had outrageous customer requests during their time in the retail world? I'll like to hear your thoughts, since I don't want to be the only person who's experience such a spat.
FYI: That was the third time I was called a bitch in my life.
Posted by Five Foot Nothing at 11:49 AM